Lean Flow: Your Product Has Feelings

Flow means to move steadily and continuously in a current or stream. From a lean manufacturing standpoint, we’ve previously discussed that value is defined by the customer and the importance of mapping the entire value stream for your product or service. Your value stream is what you’re trying to make flow. This may seem quite…

Lean Value Streams and My Book

With lean thinking, the value stream can best be understood from the standpoint of the customer. After all, as we previously discussed, it’s the customer that defines value. Thus, it’s the customer that defines the value stream. The value stream is everything the combines together to make the product or service the customer pays money…

Lean Value and My Cup of Coffee

All lean thinking begins with value as the basis. Lean defines value from the customer’s perspective. Whatever you think is worthwhile or important is irrelevant. What matters is what the customer thinks. And, more specifically, what the customer is willing to pay you to do (which is at the essence of value). Beginning with the…

‘Procrastination’ is a Fancy Word for Perfectionism

I’ve never seen myself as a perfectionist. I’ve often fancied myself a carefree, gun-slinging decision-maker who pushes the limits and takes risks. This has been true at times. But more often, I’m paralyzed with indecision, afraid to get things wrong. More often, I let tasks hang out in my inbox for weeks, turning them over…

I’m Trying to Teach My Kid Just 1 Thing

When you become a dad, you become a teacher. You teach your kid about colors and numbers and animals and the alphabet and that you shouldn’t eat dead flies you find lying on the ground. When my kid gets older, I’ll teach him about more difficult concepts, like politics, religion, money, and sex. While imperfect,…

The Best Apology is Changed Behavior

When I was growing up, my mother, a saintly woman who managed to raise and homeschool myself and my eight siblings, used to often teach us how to apologize to one another. With nine children, there were often sibling disputes and conflicts to be resolved. These conflicts ranged from the inoccuous (“Daniel won’t share his…