Diversity: Why It’s a White Male Problem

Ah, diversity. Let’s go there, shall we? I can already see the eye-rolls in the back. Here in the United States conversations around diversity often result in people treating such conversations with eye-rolls and slight disdain. Familiarity breeds this disdain. Diversity has been around as a corporate buzzword for decades. We’ve all likely read a…

The 5 Ways Blockchain Technology Will Disrupt Your Business

Blockhain is a revolutionary technology that is poised to transform everything we know about life and work. Blockchain is the most disruptive technology since the internet, and many experts believe it will actually be more disruptive to the internet. Corporations need to start seriously addressing, preparing, and planning for a world where blockhain technology serves…

Your Customers Want Results–Not Empathy

“I’m sorry, Mr. Diffenderfer. I understand how you feel.” Something about that last part, the “I understand how you feel” part, really ticked me off. Maybe it’s because of my experience in managing a team responsible for customer service. Maybe it’s because I’ve heard lots of customer service cliches. Maybe it’s because I’ve ready manuals…